Priority Support - Fast Track Your Ticket To Get Quicker Support

Priority Support - Fast Track Your Ticket To Get Quicker Support
Price: £12.00
Ex Tax: £10.00

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* Ticket number:

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Although we aim to answer all support tickets in 3 working days, support response times can be up to 10 working days during busy periods on our OpenCart support site. Submitting a ticket is free and you will receive a response from a member of our support team, however, we cannot guarantee support times.
 
By purchasing our priority support, we will ensure that your ticket is fast-tracked straight to the front of the queue. When a priority support ticket is allocated, a developer will respond to it within 12 hours* and aim to resolve your issue within 24 hours**.
 
KEY FEATURES:
  • Fast Tracked Support
  • Response Time: Within 12 Hours
  • Aim to Resolve Tickets within 24 Hours
 
PLEASE NOTE:
Purchasing priority support does not mean that customised work will be done within these costs; any costs associated with the development or customised work will be charged at the standard rate. This service only ensures a quicker response and resolution on your support ticket.
 
 
* 12 hours excludes weekends, support over weekends is extended to 24 hour response times. These times are guaranteed and a full refund will be given if a response is not done within these times.
 
** 24 hours is only a guideline for resolution and is not guaranteed. Most support tickets are resolved within minutes.
 
If you have any questions about our priority support service, please create a support ticket HERE
 

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