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Privacy Policy

The OpenBay Pro website, (openbaypro.com or shop.openbaypro.com) is owned, controlled and run by Ecommerce HQ Limited. It is Ecommerce HQ’s policy that we obey and respect the law in relation to privacy and protect our users’ personal information from possible misuse. We also allow you access to your personal information so that you can amend or delete the information we have about you or ask us to do it for you.

What type of information we collect about you

The type is information that personally identifies you. For example, your full name (your first name and your surname), your e-mail address, telephone number and postcode. We call this 'personally identifiable' information

We do not store credit card details.

What we do with 'Non-personally identifiable information’

This information allows us to see how many people use our site. From time to time we may also run on-line surveys or questionnaires to collect your thoughts, opinions or suggestions as to how we can make our site, products or services better for you. We may also share aggregate information with our advertisers, business partners, sponsors and third parties, so that they can better understand what type of person uses our sites. Remember, this information is NOT personally identifiable information from which you can be identified.

What we do with Personally Identifiable information

We will only collect personally identifiable information when you email us via the site. This information will be stored securely and will be deleted once your email is replied to.

This personal information is only used by the Ecommerce HQ and is never shared with third parties.

When we post information about you on our sites, (for example, website statistics), we will never disclose personally identifiable information that could let other people know where you live or exactly who you are. Our legal obligation to disclose personal information we hold about you

The only time we will ever disclose personal information about you without your prior consent is where we have reason to believe that disclosing this information is necessary to identify, get into contact with or bring legal action against someone who may be causing injury to or interference with Ecommerce HQ Limited’s rights or property, or anyone else who could be harmed by those activities. We may disclose information when we believe in good faith that the law requires it.

Ecommerce HQ Limited's Policies for individuals under 16 years old

Ecommerce HQ encourages parents and guardians to spend time on-line with their children and to browse the different sections on the sites. If you are a user of our site and under 16 years old we need you to please check that your parent(s) or guardian(s) are happy for you to do so.

How we track your use of our site(s)

In order to continually improve our web-site it is useful to know which are the popular areas on our sites and how long our guests spend on them. We do this in a number of ways. These are explained below.

Use of IP Addresses

An IP address is a number that is automatically assigned to your computer whenever you're surfing the web. Web servers automatically identify your computer by it's IP address. Ecommerce HQ collects IP addresses for the purpose of system administration, and to create reports and to audit the use of our site. When you request pages from Ecommerce HQ sites, our servers or computers log the guests IP addresses. We do not link IP addresses to anything personally identifiable, which means that a member remains anonymous to us.

Use of Cookies

Cookies are pieces of information that a web site transfers to an individual's hard drive for record keeping purposes. Cookies make web surfing easier for you by saving your preferences while you're at your site . We never save passwords or credit card information in cookies. The use of cookies is common and beneficial. You'll find them in most major web sites. By showing how and when guests use a site, cookies help us to see which areas are popular and which are not. Many improvements and updates are based on information provided by cookies. Cookies also help us to personalise pages to meet our guests needs.

It is important to note the following things:

We will not use cookies to identify specific individuals (except in on-line shopping, which expire after you complete your shopping) or for specific contests or interactive content requiring the need to track your progress.

Our sites do not use cookies to retrieve personally identifiable information from your computer that was not originally sent as a cookie. We do not use personally identifiable information transferred through cookies for any promotional or marketing purposes nor is that information shared with any third parties.

You always have the option of disabling these cookies via your browser menu. Most browsers are initially set to accept cookies. If you prefer, you can set yours to refuse them or to tell you when they are being sent. However, it is possible that that some parts of the sites, such as shopping, contests and games will not operate properly if you disable these cookies.

You may occasionally get cookies from our advertisers. We do not control these cookies. The use of advertising cookies sent by third party servers is standard in the internet industry.

Links to other sites

You should be aware that when you are on our sites you could be directed to other sites. For example, if you click on a banner advertisement or a link in the Links section you may be taken off the Ecommerce HQ site. Although we are careful about which sites we link to, Ecommerce HQ cannot accept any responsibility for the content of these sites. Please keep in mind that whenever you give out personal information online - for example, via bulletin boards or chat-rooms that information can be collected and used by people you don't know. Remember, never give out personal information on a chat or bulletin board. We strive to protect your identity and privacy, but we cannot guarantee the security of any information that you disclose on-line, and you do so at your own risk. If you are young or inexperienced on the Internet, then ask your parents or someone else you can trust, who has some experience, about which personal information is safe to send or give on the internet.

Security Policy

The importance of secure storage of your personally identifiable information is of utmost concern to us. We exercise great care in transmitting your information from your computer to our servers. Only those employees who need access to your information in order to do their jobs are allowed access. Any employee who violates our privacy and/or security policies is subject to disciplinary action, including possible termination and civil and/or criminal prosecution.

We will never ask you for your password in an unsolicited phone call or e-mail. Ultimately, you are responsible for maintaining the secrecy of your passwords and any account information. Remember to sign out of your Ecommerce HQ site and close your browser window when you have finished what you've been doing; this is to ensure that others cannot access your personal information and correspondence if your computer is accessible to others or if you share with someone else or are using a computer in a public place like a library or an internet café.

Your acceptance of these terms

By using this site, we assume that you have read this document carefully and understand and have followed it's advice. If you do not agree to this policy or to the advice we give, please do not use our sites. We reserve the right to make changes to this policy from time to time as necessary. Your continued use of Ecommerce HQ sites following the posting of any such changes to these terms will mean you accept those changes.

If you should require any further information or have any queries regarding our Privacy Policies, please send your request to:

Ecommerce HQ Limited Privacy Policies
Suite 28, 30-38 Dock Street
LEEDS
LS10 1JF
United Kingdom

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